Studio Policies
A few things to know before your visit.
We want your time at Get Nailed to feel easy from the moment you arrive. Here are answers to some of our most frequently asked questions.
-
Appointments canceled within 24 hours are subject to a 100% cancellation fee. No-shows are charged 100% of the reserved service.
-
Life happens to our team, too. Occasionally, illness, emergencies, or unexpected circumstances may require us to adjust or reschedule an appointment. We’ll always do our best to communicate with you and find another available time.
-
A no-show will result in a 100% service fee.
-
When booking online, please make sure to select all add-ons you’d like. Each add-on requires additional time so we can prepare properly.
-
We encourage you to unplug while you’re here. Please keep phones on silent and avoid phone calls or speakerphone use out of respect for other guests enjoying the space.
-
Please respect our studio, other guests and our team. This is a quiet self care space.
-
Yes. BYOB is welcome. Please enjoy responsibly.
-
Yes. Our Polish Room offers Basic, Spa and Gel Manicures, along with soft gel, rubber gel and hard gel overlays, extensions, and nail art.
-
As a general guide, Soft Gel is best for shorter nails, Rubber Gel for short-to-medium nails, and Hard Gel provides additional structure for longer nails. If you’re unsure, contact us before booking.
-
Nail art should be selected when booking so we can reserve enough time for your design. We may not be able to accommodate additional nail art during your appointment if it wasn’t booked in advance.
-
Please select all necessary add-ons when making your reservation. Each add-on requires additional time, and we cannot guarantee that it can be added once your appointment has started.
-
Yes. We have three pedicure chairs. Availability will depend on our schedule and staffing, so we recommend planning group appointments in advance.
-
Yes, when availability allows. Please keep in mind that Get Nailed is a team, and occasionally schedules may change.
-
Yes. Get Nailed is an appointment-only studio. We do not accept walk-ins.Answer
-
Street parking is available. We also have parking in the rear lot, which is shared with Doma.r
-
There’s no need to arrive very early. Our studio is intentionally small and we do not have a traditional waiting area. Arriving right around your scheduled appointment time is best.
-
Your appointment time is reserved specifically for you. If you arrive late, we’ll still do our best to accommodate you, but your service may need to be shortened so we don’t run into the next guest’s reserved time.
-
To maintain a quiet environment and for safety reasons, children and babies are not permitted in the studio unless they are receiving an eligible service.
-
Because our space is very intimate with limited seating, we ask that only guests receiving services come to the studio.
-
Yes, but when sharing the studio with other guests, we kindly ask that conversation be kept to a minimum. Get Nailed is designed to be a quiet space where everyone can relax and unplug. For a more social experience, we recommend reserving a Private Experience.
-
Yes. Our Private Experiences allow you to reserve our intimate pedicure space for birthdays, friends, celebrations, date nights, and other special occasions. Visit our Private Experiences page for more information.
-
Yes. Gift cards are available for purchase in person at the studio.
-
Gratuity cannot be added to credit card payments. Tips may be given directly to your technician via cash, Venmo, or Zelle.
-
We’re located in the heart of Downtown Branford, Connecticut.
Choose the experience that feels right for you and reserve your time at Get Nailed.
Whether you’re coming to unwind with one of our Pedicure Rituals or visiting The Polish Room for your nails, your appointment time is reserved especially for you.